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My insurer says I needed pre-authorisation for treatment—what should…

Question

My insurer says I needed pre-authorisation for treatment—what should I have done at admission?

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Answered by the SchengenSure Editorial Team

SchengenSure answer

Follow the assistance number and authorisation instructions on the certificate, unless it was impossible in an emergency. Keep admission notes, invoices, prescriptions, and communication records.

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Last verified: September 17, 2026

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